FAQ
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Find fast answers about booking, pickup, documents, payments, insurance, and support based on Aloha Car Rental's terms and conditions and support process.
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What should I do in case of an accident?
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What should I do if the rental car is damaged?
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What should I do if the rental car is stolen?
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Frequently asked questions
Every answer below is aligned with Aloha Car Rental's terms and conditions, booking rules, and support process.
- Call Emergency Services: Dial 911 if anyone is injured or needs urgent medical help.
- Contact Support Immediately: Contact support as soon as it is safe so the system process can guide local reporting and insurance steps.
- Do Not Move the Vehicle: Leave the vehicle where it is unless emergency services or police instruct you to move it.
- Do Not Leave the Scene: Stay there until the incident is properly documented. Leaving too early can affect insurance coverage.
Following these steps helps document the incident properly and protects your coverage.